Privacy Policy

1. Introduction

Vayo Vault ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for a membership account
• Make a booking or reservation
• Contact customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment card information (processed securely through third-party payment processors)
• Travel preferences and booking history
• Date of birth (for age verification)

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (if you grant permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you choose to connect your account), payment processors, fraud prevention services, and travel suppliers.

3. How We Use Your Information

We use the information we collect to:

• Process your membership registration and payments
• Facilitate travel bookings and reservations
• Send booking confirmations and travel-related updates
• Provide customer support and respond to inquiries
• Personalize your experience and provide tailored recommendations
• Send marketing communications (with your consent)
• Detect and prevent fraud or unauthorized activities
• Analyze usage patterns and improve our Service
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Travel Suppliers

We share booking information with hotels, resorts, cruise lines, car rental agencies, and other travel service providers to fulfill your reservations.

4.2 Service Providers

We engage third-party companies to perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, customer support, and marketing assistance.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Personalize content and advertisements
• Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

We also use third-party analytics services (such as Google Analytics) to help us understand how users engage with our Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (e.g., where we're required to retain records for compliance purposes).

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account.

7.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to opt-out of the sale of your personal information.

7.6 European Privacy Rights

If you are located in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service and maintain your membership
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Detect and prevent fraud

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses approved by relevant authorities to ensure your information remains protected.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our Service

Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@vayovault.com
• Phone: 1-800-VAYO-VAULT
• Mail: Vayo Vault Privacy Team, 123 Travel Lane, Suite 100, San Francisco, CA 94102